Founded in 2000, Smart-Info Limited is a web service provider in web hosting, web design , web programming , application programming, networking, dedicated server and business broadband. Smart-Info Limited was founded with the goal to provide excellent customer service, robust and simple website management service. Smart-Info Limited has continued to flourish and strike to be a technology leader. We have over 10 years experience in graphical design business particularly in website design work. We offer one-stop full service to ensure a quick and smooth implementation. With our affordable web solutions, we are confident that your business can operate in a more efficient and profitable way.
We are connected directly to the Internet via our four OC-3(155 Mbps) ATM backbone to Hong Kong Internet Exchange provided by PCCW-HKT, Hutchison Global Crossing Limited and New T&T Hong Kong Limited. With a total bandwidth of more than 60Mbps of International connections to the Internet, You can be assured to get excellent response time on your web sites hosting at our servers.
We deploy ultra-slim, rack-dense servers with dual Intel processors running newest version of Linux & Windows operating system. Our rack-optimized servers offer both RAID controller provides one of the latest high performance Raid technologies available and 2 hot-swap redundant power supplies to protect your data. You can enjoy unparalleled performance and get ideal response from your web site.
We do have a group of excellent administrators who specialize in Unix system for years. This helps us to maintain our servers efficiently and our R&D is kept on going.
All of our servers are installed with the most advanced control panel in US which allow users to administrate their website with countless administrative features that contribute to the ease and efficiency of this product. Control panel provides our clients with the ability to create shopping carts, email accounts, FTP accounts, and many other user-specific features. Control Panel also includes a variety of CGI scripting solutions, MySQL database management and JSP plug-in.
We listen respectfully to our customers' suggestions, we focus on providing customers with the best support available, and we believe that your ideas will offer extreme value on our quality of services. Due to the continuous support from our clients and our focus on the quality of service, we have accumulated over 4000 clients.
Industry analysis reveals that 70% of downtime over ten hours with any ISP is caused by telephone circuit failure. Since our NOC is in the same building as PCCW, circuit failure is virtually eliminated because there is no phone circuit between us and our providers. Instead, there is a direct connection between our Cisco 7500 routers and theirs.
Our providers also have peering connections with other major Tier 1 providers, which allows traffic to be switched to alternate backbones should the need arise. In addition to our ultra-high bandwidth connectivity, we further ensure maximum uptime to 99% through the use of numerous climate control and filtration systems, iris scan entry, guard security, and redundant power systems, including a generator and battery backup.
In addition to smoke and heat detection devices, The Network Operations Center (NOC) are each equipped with two fire fighting systems to protect against fire hazard. A Fire Master 200 (FM200) gas-based fire suppression system uses Halon gas, which can quickly extinguish fire in 10 seconds or less, while causing no harm to electrical equipment. The pre-action dry-pipe sprinkler system provides an effective backup to the FM200 system.
Any computer facility requires a reliable air-conditioning system to prevent malfunctions due to overheating or high humidity. The Network Operations Center (NOC) strictly controls the temperature and humidity of its centers with redundant cooling air-handling units, so that all facilities can run properly.
Our physical security mainly focuses on the physical access into different areas and zones, as well as storage and handling of sensitive information within Smart-Info facilities.
External doors are secured with dual identity control of Electronic Key Access and Hand Geometry Reader to ensure that only authorized individuals are allowed to admit into the facility. Furthermore, there are numbers of video surveillance cameras monitoring the facilities, and secured cages are available to give customers ability to administer and access their own equipment.
Each server employs dual-redundant hot swap power supplies. If a power supply were to fail, the server would continue running with power from the alternate supply. Meanwhile, alarms would alert a technician, who would quickly restore redundancy. In the meantime, servers and client sites would experience no downtime.
Spare servers are kept on-line of all CPU configurations. If a server were to experience a hardware failure, our network technicians would turn a key, grab the handle on the drive, pull it out, and insert it into an identical standby CPU. We would then reboot the second machine and the server would be up and running again in a matter of minutes.
These are just a few of the many reasons why you should choose us:
Our designers are both experienced and creative. Their design can be fashionable, professional, user-friendly or funny, depending on the clients' specific need. Our designers are experience & professional enough to develop a unique website for our clients to match with its mission.
We are regarded as one of the leading web service providers in Hong Kong. And referral is one of our major sources of business and contributes to about one third of our new business. The positive word of mouth spread by our existing clients broadens our customer-base.
Our staff is both knowledgeable and eager to please. We deliver high quality service and respect our clients as friends so that a good customer relationship is maintained.
We are committed to excellence and our clients turn to us for the best web service available. We ensure to provide high quality design and professional advice on technical issues to our clients. This builds up confidence and trust among our clients.
Our providers also have peering connections with other major Tier 1 providers, which allows traffic to be switched to alternate backbones should the need arise. In addition to our ultra-high bandwidth connectivity, we further ensure maximum uptime to 99.9% through the use of numerous climate control and filtration systems, iris scan entry, guard security, and redundant power systems, including a generator and battery backup.
We have branch office in Guangzhou and Shenzhen in Mainland China. We are experience in handling the connection problem of Website and Email between Hong Kong and China.
As a Microsoft Certified Partner, we are not only providing Microsoft software, we also provide excellent computer system support services.
We are granted with Public Non-Exclusive Telecommunications Service (PNETS) License (公共非專利電訊服務牌照) with license number 1174 with effective on 16 November 2004. This licence authorizes us to provide full range of Internet services and solutions to single and corporate users in Hong Kong.
We are here 24 hours a day seven days a week to provide our customers with technical assistance.